Heathrow mess

Starting on April 8, my wife and I will be heading to Europe for a long-awaited vacation. We will be in Spain and Portugal. More on that later. What I want to point out today is that on our return, we'll be flying out of Lisbon and flying through London Heathrow, then onto L.A. and back to San Francisco; we're using frequent flyer miles which should explain the odd route.

When planning this trip with frequent flyer miles, I asked our airline that I did not want to fly through Heathrow, which they were able to accommodate on the flight to Europe (JFK to Brussels; there were no seats on the direct from Miami, dang). Unfortunately, they were unable to accommodate this request on the flight home, so we have to go through Heathrow. To make matters worse, Heathrow recently opened up a new terminal, and it has been a disaster with flights cancelled, baggage piling up and numerous delays. Apparently, the new state of the art baggage conductor isn't working properly and the people working the system weren't trained properly, leaving bags to pile up since they could not make their connections. It's so bad that British Airways is shipping the undelivered bags to Italy to be sorted- what kind of mess have you created that ends up needing the help of Italy to fix? A big one.

So, we'll be able to provide an account of how well British Airways is or is not able to fix this situation since we're flying through Heathrow in 2 weeks. We shall see.